If you don’t know much about cars, walking into a greasy garage can be intimidating.
Some unscrupulous mechanics may try to use your lack of knowledge to rip you off, so you may be tempted to avoid these situations just in case you’re targeted. However, your car is one of the biggest purchases you’ll make in your life (after a house) so taking care of your set of wheels, by having regular services to ensure your car is roadworthy (and making sure you don’t overpay), is very important.
Here are five questions to consider next time you pay a visit to your mechanic.
Can I see your certifications?
Asking to see your mechanic’s qualifications can give you greater confidence in their ability to complete the necessary work to a high standard. Most will be willing to show you their licences – if they aren’t, maybe you should think twice about leaving your car in their hands.
In Australia, the necessary licensing requirements vary between states. In NSW, for example, all mechanics require a Motor Vehicle Repairer’s Licence which allows them to conduct repair work on motor vehicles, and Victorian mechanics require a Vehicle Tester Licence.
Can I meet the mechanic?
Meeting your mechanic allows you to put a face to the name of the person responsible for servicing your car. Building up a relationship with your mechanic will show them that you care about your car and the work being done on it. If you don’t know much about cars, chatting to them is a great way to get simple explanations about any problems. They may even be more willing to offer you discounts on parts and repair – simply because you were friendly!
Can you show me exactly where the problem is?
Asking to see the problem is an easy way to catch out a mechanic that might be trying to rip you off. If there is a genuine problem, your mechanic will be happy to show you the defect and explain what needs to be done to fix it. Although not all problems can be visibly seen (like electrical faults), you should always ask anyway and talk through your options.