For any parents with young kids, international travel is a source of significant anxiety. Will they be restless? Will they cry the whole the whole time?
But for 39-year-old actress Busy Philipps, these anxieties were realised when Delta Airlines cancelled and rerouted a flight, moving the actress’s nine-year-old daughter to a flight which would end up in a completely different location.
“Hey @Delta! Thanks for cancelling my flight and then rerouting us and separating my MINOR child onto a different flight than mine and having a 2 HR call time wait! You are terrible!” she wrote on Twitter, in a post which has since been deleted.
Confused fans asked what happened, to which the actress clarified that she would never let her nine-year-old travel alone.
Delta Airlines swiftly issued an apology to Phillips, writing “Hello, Busy. My sincere apology, please be assured that this does not represent the Delta Brand of customer service. *HJW” on Twitter.
“I really would like an opportunity, to do everything possible to help, please share with me in a direct message your ticket number or Confirmation Code from this travel,” they added.
Once the situation was sorted, Busy revealed more information about the ordeal on her Instagram story.
“[I] got a text that our other flight was canceled and they had rerouted us and put us on different planes to different places”, clarifying that the family were scheduled to go to Minnesota, while the daughter’s new flight was going to Detroit.